Not explained
Process realization activity is to be
documented as per the requirements, needs of the process and the competency of
the personnel. Process explanations are to be documented to ensure that the
process is carried out to meet the requirements. If it is observed that the
absence of such explanations had caused or potential to cause non-conformities,
then it is necessary to provide explanations either in the form of
documentation or visual displays.
Not trained
Training of personnel is critical to any
activity. Training is to be planned both for meeting the existing
process/product requirements and enhancing the competency of operating
personnel. If it can be concluded that lack of training had resulted in
process/product/service non-conformities, then it is important that training is
identified as a means of closure of the non-conformity. in fact, "not
trained" is one of the common causes of analysis, if proper RCA (Root
Cause Analysis) is carried out. This is true in not only in product realization
or maintenance or marketing. For example, if a company has identified that a
lower hit-rate is an effect and the cause is due to inadequate training of
marketing/application personnel in understanding clients requirements, then the
same is to be addressed.
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