Updation on ISO 9001 and ISO 14001

1.  ISO 9001 –Quality Management System standard is under revision. The revised standards versioned ISO 9001:2015 is scheduled to be released by end of 2015. Pl check the following link for details- http://www.iso.org/iso/home/standards/management-standards/iso_9000/iso9001_revision.htm
2.      ISO 14001- Environmental Management System standard is also under revision. The revised standards versioned ISO 14001:2015 is scheduled to be released by September 2015. Pl check the following link for details- http://www.iso.org/iso/home/standards/management-standards/iso14000.htm
3.  The major change in ISO 9001 on revision to the 2015 version would be the introduction of risk management. This would mean that the organizations need to evaluate quality, environmental, and health and safety risks. QMS, EMS, and OHSMS require risk evaluation within the organization with controls in place for the highest risk items. The new ISO 9001, scheduled to be released in 2015, will require risk evaluation for quality within the organization
4.  In the revised ISO 9001:2015 standards, there is a much welcomed and long needed focus for the quality policy and business objectives to be in alignment with the overall strategic direction of the organization. A much greater emphasis is placed on managing a business with all its intricacies rather than simply product quality
5.   Karnataka State Pollution Control Board has launched a Software for accepting consent applications for Green category organizations.- Refer http://kspcb.kar.nic.in/OM_04042015.pdf

Training Bouquet

Rolling out a Management Systems training schedule

·                  The topics given below are only indicative. Changeable as per request from individuals

·                  Training will be imparted at the company workplace

·                  If the participants are more than 15, it can be organized outside, if needed

·                  Topics can be combined and tailored depending on the company needs

·                  Any topic other than the above can be taken up, if required

·                  Training charges will depend on the topic(s), number of participants, location of training and the number of days

·                  Training will be provided by and can be organized thro an external  experts, for specific topics 

Sl. No.	Training topics	Objective
SPECIFIC TO INTEGRATED MANAGEMENT SYSTEM
IM 01	Hard and soft of legalities in QMS, EMS and OHSAS	To understand and appreciate legal and regulatory requirements
IM 02	Monitoring and measurement in QMS, EMS, and OHSAS	To achieve process objectives and regulatory compliances
IM 03	Specifics in Hazards and risks	To understand  better, the safety requirements
IM 04	Specifics in environmental planning	To enhance environmental awareness
BUSINESS RELATED
BU 01	Automating system documents and records - an easy life	To achieve higher productivity and zero non-compliance
BU 02	Focussing on Customer, the driving force	To achieve enhanced customer satisfaction
BU 03	Standards, Specifications and Systems	To enhance product competitiveness
BU 04	Integration of business management to systems	To enhance business bottom line
SPECIFIC TO PROCESSES
PR 01	Quality- core or support function	One step towards “Make in India”
PR 02	An effective system of outsourcing controls	To achieve improved quality and productivity
PR 03	Process management and improvements	To understand basics of processes and manage to enhance process quality
SPECIFIC TO SYSTEMS MANAGEMENT
SM 01	An effective Management Representative	To enhance system effectiveness leading to process improvements
SM 02	Effective Management reviews	To enhance participation by top management
SM 03	Skills in framing policies and objectives	To achieve company’s vision and mission
SM 04	Internal auditors training in QMS	To achieve improved systems compliance
SM 05	Internal auditors training in EHS	To achieve improved systems compliance
SPECIFIC TO SKILLS
SK 01	Skills in Internal audits	To enhance system compliance
SK 02	Skills in risk management	To adequately address business risks
SK 03	Enhancing skills and competencies of personnel	To improve product quality and achieve regulatory compliance
SK 04	Root causes and corrective actions	To achieve enhanced quality, environment and safety
SK 05	A Quad chain- Nonconformity, analysis, corrective & preventive actions, and continual improvement	To understand the core of the system standards

Personal Strategy for 2015-16

Greetings for the ensuing FY 2015-16 and looking forward to a year of positive growth. This would mean a revival of focus on Management systems , which I am looking forward to.   

Changes to standards 

FY 2015-16 is a landmark year for the management systems due to the major changes. 

ISO 9001 standard with a new look and feel with structural changes is being released in the 2nd quarter of the year. In view of this change, ISO 14001 is also being revised as per the revised format and aligned with ISO 9001.  

Also, OHSAS 18001, which is now a BSI standard is being adopted by ISO and amended and aligned with ISO 9001, as ISO 45001 and planned to be released in FY 2016-17.  

Accordingly, existing Integrated Management Systems with 9K, 14K and 18K, will need to be restructured, realigned and released for getting certified . Major changes would be in the area of risk-based thinking and larger involvement of the top management. Existing documents need to be realigned and tweaked to meet the changed requirements. No hurry, however, since companies will get at least 2 years from the date of release for the transition.  

You can therefore count on me to provide adequate support in terms of understanding, training and implementation.   

Integration of systems 

In view of the focus on environment, health and safety mandated by the various MNC's, it would be advisable for the existing clients who are certified only for ISO 9001, to integrate with ISO 14001 and OHSAS 18001. The benefits of integration would be a better work environment, higher workforce discipline, and improved productivity. I would urge the companies, irrespective of industry domain, to therefore look at the IMS more closely and plan for the same.  

Automation of management systems 

Another area of importance is the automation of management systems. In my experience of more than 22 years in management systems, the major lacunae in implementation and compliance, is in the realm of documents and records- irrespective of whether they are in hard and soft. Companies do not seem to realise that system compliance is one of LINKAGES. Linking documents and records with practices is the real need for compliance. This cannot be achieved by simply converting a few documents and records to a paperless form. Another area of concern is controlling the documents and records. Little importance is given in this area and it becomes a major WORK for the MR to carry this out just before the external audits.  

What is needed therefore is an integrated software to link the following- Document management, Audit management, NC control and CAPA, Aspect-Impact (for ISO 14001) and Hazard- Risk assessment (for OHSAS 18001), Policies, objectives and programmes, legal and statutory compliances, monitoring & measurements, Continual Improvement, I believe that such a software would provide a robust management system to the company, and ROI will be both in tangible and intangible.  

Strategic Value adders 

As a strategy, I plan to go in for horizontal deployment of experience, expertise and skills during the coming year. 
Accordingly, the following areas have been identified for supporting my clients 

• Provide support to automate IMS documents and records, with a proven software   
• Provide customized on-site class room training , workshops, on specific topics- a training plan is attached   
  https://drive.google.com/file/d/0B4t8Z1kpwIizdHQ2ckdFYVFIWXc/view?usp=sharing
• Provide domain support in design/implementation of ERP solutions related to operational areas   
• Provide support to carry out assessment on suppliers and service providers on technical/system issues including Quality, Environment, Health& safety 

Behavioural Based Safety

Introduction

OHSAS18001:2007 – Clause number 4.3.1(e) specifies that the procedure for Hazard Identification and Risk Assessment (HIRA) shall take into account human behavior, capabilities and other human factors. The importance of human behavior can be seen from the above.

While the word “Behavior” is defined by the free dictionary as below, 

·         as the action or reaction of something (as a machine or substance) under specified circumstances, or

·         the way a person behaves toward other people,

·         manner of acting or controlling yourself,

the implicit meaning as required by the standard is the attitude, which is defined as “a complex mental state involving beliefs and feelings and values and dispositions to act in certain ways”

Hence, what is required to assess as a part of 4.3.1 (e) is the hazards and risks resulting from the attitude of the employees while working in operating processes using machines or carrying out manual operations. It should be noted that the attitude as defined above is a dynamic state and hence the hazards identified in an office, may not reflect the reality in the work area.   While carrying out HIRA, majority of the risks are measured based on the activities and invariably this aspect of behavior is grossly overlooked.

Measurement of human behavior/human factors

How do we measure the above dynamic nature of the risks attributed by the human behavior and other human factors? While the risk assessment identifies 2 major factors, namely- unsafe conditions and unsafe acts, statistics reveal that the significant causes of the workplace accidents are due to “unsafe acts”, putting the blame entirely on the employees. The question is whether there is a link between the “unsafe conditions” which is the responsibility of the employers and the “unsafe acts” which are related to the behavior of the employees while at work.

Examples of unsafe acts that can arise can be summarized into internal and external to the organisation.

Some of the internal issues that can lead to unsafe acts can be visualized as below

Sl. No.	Conditions	Actions	Result	Causes
1.	Process /machine unsafe conditions	Unknown  to the process owner	Continues to operate –leads to unsafe act	Ignorant
2.	Process /machine unsafe conditions known to the process owner	Informs the management, who ignores and does not correct	Leading to unsafe act	Behavior by management
3.	Process/Machine in good condition	Operator flouts instructions, procedures, etc.,	Leading to unsafe act	Willful behavior by employee
4.	Process/Machine in good condition	Operator given defective PPE's	Leading to unsafe act	Willful behavior by management
5.	Process/Machine in good condition	Operator does not know correct operating conditions	Leading to unsafe act	Inadequate training- management
6.	Machine in good condition	Operator acts independently beyond the limits of working	Leading to unsafe act	Willful behavior- unwarranted initiative by employee
7.	Everything is fine. Operator is unhappy with the working conditions	Expresses resentment through unsafe acts	Leading to unsafe act	Willful behavior by employee
8.	Everything is fine Operator unhappy with Management	Intentional unsafe act to catch the attention	Leading to unsafe act	Unwarranted behavior y employee
9.	Everything is fine a group of bad elements  unhappy with Management	Intentional unsafe act to catch the attention	Leading to unsafe act	Unwarranted behavior by employees

Some of the external issues that can lead to unsafe acts can be visualized as below

Sl. No.	Conditions	Actions	Result	Causes
1	Unhappy at home, disturbed mind	Unintentional unsafe act	Leading to unsafe act	Human factor- employee
2	Unwell and physically disturbed	Unintentional unsafe act	Leading to unsafe act	Human factor- employee
3	Falls sick while at work	Unintentional unsafe act	Leading to unsafe act	Human factor- employee
4	External forces incite to create unsafe conditions inside the workplace	Intentional unsafe act	Leading to unsafe act	Human factor- employee

Solutions

Remedies and solutions to prevent/minimize unsafe acts falling out of human behavior and human factors are given below:

·         Behavioral safety is the inclusion of behavioral approach in the traditional training programmes. Behavioral safety is the awareness and mindfulness of the hazards and risks in their workplace and use the knowledge and skills to prevent the incidents. 

·         Traditionally, significant reduction in work place accidents due to unsafe acts is done thro’ structured training programmes on the implementation of SOP’s, Safe Work Practices, etc., However, it is not enough. The following are some of the remedies and solutions that can be implemented.

·         Company needs a Leadership with personal accountability and responsibility. It is an everyday affair looking for warning signs, cultural clues and verifying “what could go wrong” on that particular day. The question is why a person chooses an unsafe behavior putting every one around him in an unsafe condition. The answer to this is the approach of “walk the talk”, looking at early warning signs, listening to the employees about their problems, to highlight the negative behavior, to discuss as to how it can harm the person and the work place and solving the problems proactively.  This is to be done on every day basis by the Safety Managers, Executives, and Shop floor managers.

·         During the above, some of the following actions will be helpful to identify  individuals who are likely to affect the safety culture of the company

o   Individual mentoring

o   Predict the likely mob behavior and implement solutions proactively

o   Providing engineering solutions as an alternate to use of PPE’s in a speedier manner

o   Active listening to identified problems during walk the talk

o   Initiating preventive health care, company wide

o   Prevention of monotony at the work place

o   Relying less on administrative controls

o   Initiating job enlargement/enrichment opportunities

Conclusions

Behavioral safety is a dynamic phenomenon and there is no standard solution to the unsafe acts falling out of human behavior and human factors. Solutions vary due to the company culture, products/services provided, level of unsafe conditions, type of leadership, etc.,