An organization can be viewed a system of processes and
activities linked to deliver.
Delivery is one of the key characteristics of an
organization.
Delivery is defined as an activity to satisfy (meet) a
requirement
An organization links its activities to deliver a product or
service either internally or external to it
Delivery is the sum total of the efforts of people, carrying
out processes with the resources provided by a leadership which ensures that
both the internal and external requirements are met.
Since resources of any nature- be it money, people,
equipment, and knowledge are limited, the various elements of delivery are to
be optimized
Optimization is dynamic in nature and needs continual review
Hence any delivery process works efficiently and effectively
under controlled conditions
One of the controlled conditions is a system approach
Since system approach is standardized, ISO 9001 provides a
platform to conceptualize and implement this with ease and consistently
The basic elements of a system approach in an organization
to be deployed to ensure delivery are
Leadership, Process concerns, Customer concerns, Quality
concerns, HR concerns, Infrastructure concerns, Outsourcing concerns, etc.,
While everyone agrees that the Leadership is the core
element, the rest of the elements are bound and linked to ensure consistency
